Ordering & Deliveries
Ordering
Delivery - UK
Delivery - EU / EEA
Delivery - USA
Delivery - International
Ordering
How do I place an order?
You can buy Liteloks straight from our website. To see all the products we offer, please click here.
Can I buy a Litelok from a physical shop?
Yes. Liteloks are also available in retail stores across the world, in the UK, USA, Germany, Spain and many more. To see the full list of shops check out the store locator here.
What payment methods do you accept on your website?
We accept the following:
- PayPal
- Visa (debit & credit cards)
- MasterCard (debit & credit cards)
- American Express (debit & credit cards)
What happens after I’ve made a payment?
You will receive an email from hello@litelok.com, confirming the order you’ve placed with us. The confirmation email contains important information such as your order number, order details and shipping address. Please keep this email safe.
Once the order has been dispatched, you'll receive another email from us informing you of this. If you are based in the UK, this email will contain your tracking information with FedEx (our UK couriers)
If you are based outside of the UK, you will receive an email from DHL (our Worldwide couriers) with a tracking number and instructions on how to track your order.
How long will it take to deliver?
Accurate delivery times are listed on the product pages.
Delivery - UK
Do you deliver to the whole of the UK?
Yes we do!
How much does shipping cost?
Free!
How will my product be delivered to me?
We use FedEx. They’re fast, reliable and very helpful.
What happens if I‘m not home?
A card will be left by FedEx with instructions on redelivery.
Do you deliver to PO Boxes?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.
Do you deliver to BFPO?
No we don’t.
Where is my order, can I track it?
Once your item is out for delivery, you will receive an email from us with a tracking code from FedEx. Please go here and enter your tracking code to check the status of your delivery.
Delivery - EU / EEA
Where do you deliver in the EU / EEA Region?
We deliver to all countries in the EU / EEA, that being: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden as well as Iceland, Liechtenstein and Norway.
How much does shipping cost?
Shipping costs £5
If you are from Germany and would like to order then please visit our dedicated German store.
How will my product be delivered to me?
We use DHL. They’re fast, reliable and very helpful.
Do you deliver to PO Boxes?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.
What happens if I‘m not home?
A card will be left by DHL with instructions on redelivery.
Where is my order, can I track it?
Once your item is out for delivery, DHL will email you directly with a tracking number and instructions on how to track your order.
Will I have to pay any customs duty / import tax?
No! You do not have to pay any customs duty / import tax if you live in an EU / EEA country.
Delivery - United States
Do you deliver to the whole of the US?
Yes we do!
How much does shipping cost?
Shipping costs £15
How will my product be delivered to me?
We use DHL. They’re fast, reliable and very helpful.
Do you deliver to PO Boxes?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.
What happens if I‘m not home?
A card will be left by DHL with instructions on redelivery.
Where is my order, can I track it?
Once your item is out for delivery, DHL will email you directly with a tracking number and instructions on how to track your order.
Will I have to pay any customs duty / import tax to ship it to the U.S.?
Generally, no!
U.S. Customs and Border Protection (CBP) have raised the value of a shipment of merchandise imported by one person on one day, that generally may be imported free of duties and taxes, up to $800. You can read about it here.
The payment of any customs duty / import tax is the responsibility of the customer.
Delivery - International
Which countries do you deliver to?
Almost every country in the world!
How much does shipping cost?
Shipping costs £15
How will my product be delivered to me?
We use DHL. They’re fast, reliable and very helpful.
Do you deliver to PO Boxes?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.
What happens if I‘m not home?
A card will be left by DHL with instructions on redelivery.
Where is my order, can I track it?
Once your item is out for delivery, DHL will email you directly with a tracking number and instructions on how to track your order.
Will I have to pay any customs duty / import tax?
The payment of any customs duty / import tax is the responsibility of the customer.
About Litelok Gold
Weighing just 1.1 Kg (2.4 lbs), Litelok Gold is the world’s lightest, flexible Sold Secure Gold bike lock. The strap is made from a composite called Boaflexicore and is comprised of layers of cutting-edge light but strong materials. Litelok Gold was declared the Best Bike Lock (foldable) by Cycling Plus in 2017.
